Shipping policy

At Glow Living Store, we work hard to ensure your order is processed carefully and delivered as quickly as possible. Because we source and curate specialty items for your home and pets, processing and transit times may vary depending on item availability and destination.

1. Order Processing Time

  • Standard Processing: All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.

  • Order Tracking: Once your order has been packaged and dispatched, you will receive a shipping confirmation email containing a tracking number so you can follow your package's journey in real time.

2. Estimated Delivery Timelines

We offer reliable tracked shipping options to bring thoughtful home and pet essentials right to your door:

  • United States: 7 to 12 business days

  • International / Rest of World: 10 to 18 business days

Please note: Estimated delivery times are targets provided by logistics carriers and are not guaranteed. Factors beyond our control—such as customs delays, severe weather, or postal holiday surges—may occasionally affect delivery times.

3. Shipping Rates

  • Standard Tracked Shipping: Calculated at checkout based on destination and order weight.

  • Free Shipping Promotions: When running free shipping promotions (e.g., Free Tracked Shipping on US Orders), the discount applies automatically at checkout once criteria are met.

4. Tracking Your Order

Once your order has shipped, please allow 24 to 48 hours for the carrier's tracking system to update with initial location scans.

You can track your order using the link provided in your shipping confirmation email. If you haven't received tracking details within 4 business days of placing your order, please contact us at support@glowlivingstore.com.

5. Address Changes & Incorrect Addresses

Please review your delivery address carefully before placing your order:

  • If you notice an error in your shipping details, email us immediately at support@glowlivingstore.com with your order number and updated address.

  • Once an order has entered processing or has been dispatched, we are unable to change the delivery address or reroute the package.

  • Glow Living Store is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

6. Lost, Delayed, or Stolen Packages

While we partner with reputable carriers, unexpected delivery issues can occasionally occur:

  • Delayed Packages: If your tracking hasn't updated in over 7 business days, please reach out to us so we can open an inquiry with the carrier on your behalf.

  • Marked as Delivered: If your tracking indicates that your package was delivered but you haven't received it, please check around your residence, inspect nearby drop-off areas, and check with household members or neighbors.

  • If you are still unable to locate your package, contact us at support@glowlivingstore.com within 7 days of the marked delivery date so we can assist with filing a carrier claim or issuing a replacement.

7. Customs, Duties, & Taxes

For international orders outside the US, packages may be subject to import duties, taxes, or customs fees levied by the destination country.

  • Responsibilities: Any applicable customs clearance fees, import taxes, or duties are the responsibility of the recipient.

  • Customs Delays: Glow Living Store is not responsible for delays caused by international customs clearance procedures.

Questions & Shipping Support

If you have any questions about your shipment, reach out to our support team:

  • Email: support@glowlivingstore.com

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (Response within 24 hours)