Refund policy

Return & Refund Policy

At Glow Living Store, we take immense pride in curated quality for your home and pets. We want you and your furry companions to love every item you receive.

If something isn’t quite right with your order, we are here to make it right quickly and effortlessly.

1. 30-Day Guarantee

We offer a 30-day return window starting from the day your package is delivered.

To be eligible for a standard return:

  • Items must be in their original, unused, and unwashed condition.

  • Items must remain in their original packaging with all components included.

  • Proof of purchase (your order number or confirmation email) is required.

2. Damaged, Defective, or Incorrect Orders

We inspect our products carefully, but if your item arrives damaged, defective, or incorrect during shipping, we will fix it immediately at zero cost to you.

How to report an issue:

  1. Email our support team at support@glowlivingstore.com within 7 days of delivery.

  2. Include your Order Number, a brief description of the issue, and clear photos or a short video showing the defect or damage.

  3. Once verified, our team will immediately dispatch a free replacement or issue a full refund to your original payment method.

Note: In most cases of transit damage, you will not be required to ship the damaged item back to us.

3. Change of Mind & Standard Returns

If you wish to return an item for any other reason (e.g., change of mind, alternate preference):

  1. Request Approval: Contact us at support@glowlivingstore.com with your order number prior to returning any items. Please do not send purchases back to the address listed on your package without prior authorization from our team.

  2. Return Shipping: Customers are responsible for the shipping costs associated with returning non-defective items. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of un-tracked packages.

  3. Alternative Solutions: To save you the time and expense of return shipping, our customer support team may offer hassle-free alternatives, such as immediate store credit or a partial refund option.

4. Non-Returnable Items

To ensure hygiene and safety for all homes and pets, the following items cannot be returned once opened or used:

  • Pet feeding accessories, bowls, or mats that have come into direct contact with food/water.

  • Gift cards or downloadable digital items.

  • Final sale / clearance items.

5. Refunds & Processing Times

  • Inspection & Approval: Once your returned item is received and inspected at our distribution facility, we will send you an email confirmation.

  • Payout: Approved refunds are processed back to your original payment method within 3 to 5 business days. (Please note that your bank or credit card company may require additional processing time to reflect the funds on your statement).

Questions & Customer Support

Have a question about an exchange or return? Our team is always happy to assist!

  • Email: support@glowlivingstore.com

  • Response Time: We aim to respond to all inquiries within 24 business hours.